BBC Information Investigations
!['I've to bathe on the gymnasium' BBC Headshot of Sam in her bathroom. She has wavy brown hair tied back, with some strands framing her face. She is wearing a green off-the shoulder jumper - and reflected in the mirror behind her you can see it is tied at the back and she has a tattoo. The wall behind her has white tiles, there's a shower curtain and wooden framed bathroom cabinet.](https://ichef.bbci.co.uk/news/480/cpsprodpb/a706/live/3cdab9d0-e7bc-11ef-ae7d-97b156abf29f.jpg.webp)
On a chilly and rainy night time, Sam Lewis walks to her native gymnasium for a bath. This is a painful and gradual adventure, the use of a strolling stick.
The 34-year-old’s rheumatoid arthritis potential she dangers falling when hiking into the tub in her flat. Easy adjustments corresponding to take hold of rails or a walk-in bathe would make it more secure, however two councils have didn’t assess her in her rented houses.
Disabled and aged citizens will also be entitled to investment – whether or not house owners, personal renters or housing affiliation tenants – for adjustments starting from stairlifts and obtainable toilets, to structural extensions.
Investment housing diversifications can lower your expenses long-term by way of decreasing the desire for social care and assuaging the load at the NHS.
In England, 95% of regimen diversifications must take not than six months – the federal government says – with all however essentially the most advanced jobs finished inside of 9 months.
However the moderate of entirety time has risen 18% during the last 5 years, figures acquired by way of the BBC display.
It now stands at 357 days in spaces of England, Wales and Northern Eire the place paintings is overseen by way of a unmarried council, or in Northern Eire’s case – the Housing Govt.
Northern Eire has the worst delays, with moderate diversifications taking just about two-and-a-half years to finish.
Scotland has a distinct investment fashion – so isn’t similar on the subject of knowledge.
‘Very apprehensive about slipping’
Sam, a personal renter in London, says she hasn’t ever noticed an absolutely obtainable belongings to be had throughout on-line searches.
The 3 residences she has rented have all had showers over baths. But if her situation is at its worst, her legs are too stiff to boost over the aspect.
“I believe very apprehensive about slipping,” says Sam, who has prior to now sustained accidents from falls.
If she can’t climb into the tub, however can set up the stroll, Sam showers at her native gymnasium. She says she has made the adventure simply to bathe 150 occasions in 4 years.
“It has a actually destructive affect for your self-image and your time,” she says.
It’s greater than 4 years since she says she first implemented for lend a hand, whilst in her first condominium. Councils must perform a “person-centred” overview to spot whether or not people qualify. Landlords can’t refuse an adaptation with out excellent reason why.
With out the diversifications, Sam worries her debilitative situation will grow to be worse, extra briefly. This may make staying in paintings an increasing number of tricky.
There’s a push by way of the federal government to get disabled other folks into employment, she says, but it surely seems like “no-one’s there to lend a hand” scale back the limitations.
!['I've to bathe on the gymnasium' Claire Claire and Emilia pictured on Claire's wedding day. Claire is wearing a white, tea-length wedding dress with a lace v neck top half and a diamante belt, with an a-line tulle skirt. She has white trainers and is holding white flowers. Emilia is in a turquoise bridesmaid dress with a tulle skirt, white bolero cardigan and white trainers. They are pictured outside on a paved area with gardens behind them.](https://ichef.bbci.co.uk/news/480/cpsprodpb/13db/live/89528d40-e7aa-11ef-a319-fb4e7360c4ec.jpg.webp)
The machine is beneath pressure, say housing adaptation professionals and councils. Call for will handiest accentuate within the coming years – they are saying – with the aged inhabitants rising and an already obvious upward push in advanced circumstances involving youngsters with particular wishes.
There are nonetheless circumstances ongoing after 5 years or extra in no less than 21 native council spaces of England and Wales – the BBC has discovered. Some 240 of 317 government replied to our Freedom of Knowledge requests.
In Staffordshire, seven-year-old Emilia has a unprecedented genetic situation referred to as PTEN hamartoma tumour syndrome. She has a studying incapacity, hypermobility, is doubly incontinent, and is extra prone to cancers.
If she climbed the steps on my own, to succeed in the toilet or her bed room, she would fall.
Her mum Claire has harm to her backbone, but has to prop her daughter up with each and every step – risking paralysis if she bears an excessive amount of weight.
“I am at all times fearful [if my back gives way] that we are going to finish down on the backside of the steps,” she says.
Claire’s spinal harm potential she is not in a position to lend a hand Emilia right into a stairlift and so, in July 2022, the circle of relatives – who’re Housing Affiliation tenants – have been assessed as requiring an extension for a downstairs bed room and bathe room.
!['I've to bathe on the gymnasium' Claire Picture taken from the top of a house's stairs, looking down to the bottom, where Claire is pictured holding her daughter up with her arm across her chest, as she tries to climb. Claire is wearing a grey tracksuit with glasses, while Emilia has black leggings and a pink long-sleeved t-shirt.](https://ichef.bbci.co.uk/news/480/cpsprodpb/9ce7/live/674d0760-e7ab-11ef-bd1b-d536627785f2.jpg.webp)
“Months and months went by way of when no one [at the council] would resolution the telephone,” says Claire.
The utmost quantity councils may give beneath the Disabled Amenities Grant in England, set by way of govt, is £30,000. That is means-tested for adults, however no longer for kids, and is these days beneath evaluate.
In Claire and Emilia’s case, the estimated price of the extension is £60,000, which they consider brought about the delays. “It is all about cash,” she says.
If councils afford of their house diversifications funds they may be able to select to supply further investment, however no longer all do. Social services and products may give monetary help too.
Two-and-a-half years on, development paintings is about to start out quickly.
Newcastle-under-Lyme Borough Council mentioned this was once a “advanced case” and that it had had to “unravel further investment and get the important permissions to increase the valuables”.
It says it’s operating to cut back delays. Different councils are taking steps too.
In Gloucestershire, NHS occupational therapist Neil Withnell is operating with six native government to hurry up circumstances – coaching further group of workers for tests and offering further investment for other folks on decrease earning.
Diversifications, he says, will also be “life-changing”.
‘Quietly certain’
England’s adaption machine is now being expanded, expanding by way of £86m to £711m, aimed toward permitting 7,800 extra other folks to get admission to give a boost to.
However the Native Govt Affiliation, which speaks for native councils, says the additional investment “does no longer take on the underlying problems”, amid emerging call for, a scarcity of occupational therapists to hold out tests and wider investment pressures.
The federal government informed the BBC that whilst “many councils” in England are assembly felony necessities, “delays are unacceptable”.
Incapacity campaigners say the federal government should now take motion to lend a hand personal tenants, like Sam.
Ten councils didn’t whole a unmarried adaptation for a personal renter remaining yr, knowledge acquired by way of the BBC has discovered. Reputable figures display 16% of working-age disabled other folks are living in privately-rented houses.
Considered one of Sam’s earlier native government, Ealing, performed greater than 1,300 house diversifications between April 2019 and March 2023, but handiest 3 have been for personal tenants.
“I am not stunned in any respect” says Sam, who believes many will worry being evicted by way of a landlord for even requesting an adaptation.
The federal government says its imminent Renters’ Rights Invoice in England will permit tenants to problem landlords who refuse diversifications with out worry of retaliatory eviction.
Ealing Council mentioned “all Disabled Amenities Grant packages are assessed on benefit and eligibility”.
Having just lately moved to a brand new house, Sam is making use of for an adaptation for a 3rd time. The council were in contact. “I am feeling quietly certain,” she says.