Kate from ExeterSome Morrisons shoppers neglected out on a conventional Christmas dinner after their on-line orders didn’t arrive in time, leaving them to raid their cabinets to cobble in combination a festive ceremonial dinner.
Shoppers advised the BBC their “Christmas used to be ruined” as they needed to make do with makeshift foods starting from potato waffles to pickled onions.
Morrisons blamed “techniques problems” for the disruption confronted by way of shoppers from 23 December each in-store and on-line.
It apologised on the time and applied additional reductions, and stated it fulfilled many orders by way of Christmas Eve.
The grocery store stated it used to be nonetheless investigating the reason for the problem, however advised the BBC “it isn’t one thing we will be commenting on”.
“Our entire Christmas used to be ruined,” stated Kate, a Morrisons buyer in Exeter, who has agoraphobia and does no longer force.
She referred to as Morrisons a “massive let down” after the grocery store did not ship her buying groceries on Christmas Eve.
“They cancelled my order with out notifying me so by the point the supply slot got here and went, the department stores had been closed,” she stated.
“My daughter and son had been coming for Christmas Day and Boxing Day – each are disabled so could not get to the department stores.”
She says they needed to make do with ham, pickled onions and “a couple of spuds that my daughter had left over mashed up with frozen broccoli and cauliflower”.
“We mainly had bubble and squeak on each Christmas and Boxing Day,” she stated.
Getty PhotographsKate’s daughter, who makes use of a wheelchair, stated the circle of relatives had been advised the order used to be cancelled two mins prior to stores closed on Christmas Eve.
She stated she used to be “in point of fact pissed off and dissatisfied” with Morrisons’ customer support.
“Christmas dinner is one thing we in point of fact look ahead to,” she stated.
“If they’d been having issues the day prior to and communicated, then other people may have long past to different retail outlets.
“We will most certainly be going in other places subsequent Christmas.”
The grocery store has presented her £10 in loyalty issues however she is but to just accept – and continues to be looking forward to money back.
Potato waffles
John in Edinburgh additionally needed to flip to his freezer for Christmas lunch along with his spouse and pal.
He stated his order used to be to begin with behind schedule from 23 to 24 December, prior to studying too overdue that it might no longer be coming in any respect.
“I referred to as them however all of the strains had been closed,” he stated.
“So Christmas lunch used to be rooster, potato waffles, some leeks I already had in and gravy.
“A minimum of the corporate used to be just right.”
He stated that regardless of his meals no longer arriving, he used to be nonetheless charged £150 by way of Morrisons.
“They agreed the day past to reimburse me however I’m nonetheless looking forward to the cash,” he stated.
“They have got presented a £10 goodwill voucher, however I would possibly not be the usage of them once more.”
